User Researcher

The Company

Chime is dedicated to helping our members lead healthy financial lives. That’s why we offer an award-winning bank account that doesn’t charge unnecessary fees, gives members early access to their paychecks, and helps them save money automatically. Hundreds of thousands of people use the Chime mobile app and debit card to make purchases, track spending, save for the future, and more. Our members love Chime and use it daily.

We believe that the big banks fail to help their members achieve financial health - and in many cases work against it, charging hundreds of dollars in hidden fees and pushing products that drive people into debt. We don’t think it needs to be this way, so we’re out to beat them.

We have one of the most experienced management teams in Fintech and just raised $20M in funding from top-tier investors to fuel our rapid growth. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.

The Position

We’re seeking a talented and driven User Researcher to work alongside the Product and Design teams at Chime, where we are working hard to better the financial lives of our customers. You’ll be responsible for developing and executing research studies that inform user-centered design and product roadmaps as you uncover key insights that solve complex design and product pain points.

Why This Role is Important
Truly understanding the needs of our users is critical for the work we are doing. Through effective User Research, we hope to not only build better and more appropriate products, but impact the lives of our customers in meaningful ways.

Responsibilities

  • Support Chime’s usability research in planning and carrying out remote, in-office, and on-site usability studies, conducting one-on-one interviews, and writing online surveys.
  • Design and implement outreach programs to contact user research candidates
  • Recruiting study participants with carefully crafted online screeners
  • Managing and updating multiple databases of participants
  • Building and growing our knowledge of users through the formulation of archetypes and demographic analysis.
  • Documenting and synthesizing quantitative and qualitative research findings in a compelling manner
  • Juggling multiple projects while managing timelines and expectations?

About You

  • Knowledgeable about research participant recruitment practices and a strong attention to detail
  • Experience developing online surveys, setting up usability studies, moderating research sessions and/or focus groups, and conducting data analysis with a focus on improving digital products
  • Curious by nature and hold deep fascination for why people do what they do
  • Exceptional interpersonal, collaboration and communication skills
  • Familiarity with web and mobile technologies?
  • Proficiency in Excel, Google Drive tools and various survey creation tools
  • Experience in market and competitive research
  • Experience working in an Agile development environment, and using Jira and Confluence

We Provide

  • Competitive salary based on experience, with medical and dental benefits.
  • Free snacks and drinks (beer and wine on tap!), plus catered Wednesday lunches.
  • Flexible vacation policy.
  • Monthly happy hours and company events.
  • Dog-friendly office.
  • A challenging and fulfilling opportunity to join one of the most experienced teams in fintech and help create a completely new kind of bank.

To Apply

Contact us at jobs@chimebank.com with your resume and let us know why you’re perfect for the role!